📦 Tabigami Shipping Information

At Tabigami, we package every order with care so your stationery arrives in perfect condition. All orders are shipped through Australia Post with full tracking.

🚚 Shipping Options — What's the Difference?

We offer two delivery speeds. Here's how each one actually travels, and how long to expect:

Service	How it travels	Estimated delivery*	Best for
Standard (Parcel Post)	Moves through Australia Post's road and rail network. For interstate orders this mostly means travel by truck, which is why it's the most economical option — and why interstate, regional and WA deliveries take a little longer.	2–6 business days	Everyday orders where cost matters more than speed
Express Post	Prioritised through Australia Post's fastest transport links, including air freight on longer and interstate routes — skipping most of the road transit Standard relies on.	1–3 business days	Gifts, last-minute orders, or when you need it fast

*Estimates are Australia Post guidance, counted in business days from the day your order is dispatched. Weekends and public holidays aren't counted.

⏱️ Estimated Delivery Windows (Australia)

Because Australia is a big place, transit time depends on where your parcel is heading. As a guide:

Standard (Parcel Post)

Within the same city / metro area: 2–4 business days
Interstate between major cities (e.g. Sydney ↔ Melbourne ↔ Brisbane): 3–6 business days
Regional, rural, WA, NT & remote areas: 5–8+ business days

Express Post

Between eligible capital-city metro areas (Express Post next-business-day network): next business day
Other interstate metro routes: 1–3 business days
Regional & remote areas: 2–5+ business days

💡 Note on Express: Australia Post's next business day guarantee only applies between postcodes inside its Express Post network (capital-city metros and some major centres). Outside that network, Express is still the fastest option available — it just may take an extra day or two. You can check any address in the Australia Post Postage Calculator.

💰 Shipping Rates (Australia)

Shipping is calculated at checkout based on the weight and size of your order. We keep our rates simple and flat:

Order weight	Standard	Express
Up to 250g	$10	$13
250g to 500g	$11	$15
500g to 1kg	$15	$20
1kg to 3kg	$19	$24

Very large or bulky orders (over 5kg, or oversized items like poster tubes) are quoted at checkout based on actual or cubic weight, whichever is greater.

🌏 International Shipping — New Zealand

We now ship to New Zealand! NZ orders are sent via Australia Post International with full tracking, and include a customs declaration so they clear the border smoothly.

Your options:

Service	Estimated delivery*	Best for
International Standard	6–10 business days	Everyday orders — tracked and economical
International Express	2–5 business days	When you'd like it there fast

*Estimates from dispatch and exclude time spent in customs, which can occasionally add a day or two.

Rates to New Zealand (AUD):

Order weight	Standard	Express
Up to 250g	$17	$33
250g to 500g	$20	$36
500g to 1kg	$27	$43
1kg to 1.5kg	$34	$50

💱 A note on pricing & currency

All prices in our store — including shipping — are set and charged in Australian Dollars (AUD). If you're shopping from New Zealand, you may see an approximate NZD equivalent at checkout, but your order is processed in AUD. Your bank or card provider applies their own exchange rate on the day of purchase, so the final NZD amount on your statement may differ slightly from the estimate shown.

📋 Customs, duties & taxes

Orders are sent with all required customs paperwork. New Zealand applies 15% GST to imported goods, but overseas retailers only charge it at checkout once they pass NZ's sales threshold — and as we're below that threshold, we don't add NZ GST to your order. For most low-value orders, NZ Customs also doesn't collect GST or duty on arrival, so there's usually nothing extra to pay. Any import charges that do apply — for example on higher-value orders (goods over NZD $1,000) — are the recipient's responsibility and are set by NZ Customs, not by us.

📅 Processing & Dispatch

Same-day dispatch: We aim to pack and send your order the same day it's placed, on business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays are dispatched the next business day.
Tracking: Once your order is on its way, you'll receive an email with your Australia Post tracking number so you can follow it to your door.

📌 Address Accuracy & Re-Delivery

Please double-check your shipping address before completing payment — we can't be responsible for orders sent to an incorrectly entered address.

If a parcel is returned to us because the address was incomplete or incorrect, or the parcel went uncollected, a re-shipping fee (equal to the original postage) applies to send it back out to you.

📦 Delivery Preferences

Within Australia, we deliver to street addresses, PO Boxes and Parcel Lockers.
Standard deliveries may be left in a safe place (Authority to Leave) at the carrier's discretion. If no safe place is available, or you're not home, Australia Post will leave a card and hold your parcel at a nearby collection point.
Need a signature on delivery or have special instructions? Pop a note in your order or email us and we'll do our best to accommodate.

🛟 Lost, Delayed or Damaged Parcels

Every domestic order includes up to $100 loss & damage cover through Australia Post. International orders are fully tracked and also include cover. For higher-value orders (domestic or international), Extra Cover can be arranged — just contact us before you check out.

Running late? Delivery estimates aren't guarantees, and occasional network or customs delays happen. If your tracking hasn't updated in several business days, get in touch and we'll chase it up.
Arrived damaged? Please email us at hello@tabigami.com.au within 7 days of delivery with photos of the item and packaging, and we'll sort out a replacement or refund.

Nothing in this policy limits your rights under the Australian Consumer Law — or, for our New Zealand customers, the New Zealand Consumer Guarantees Act and Fair Trading Act.