Returns & Refunds

Last updated: 26/07/2026

At Tabigami we want you to love your stationery. If something isn't right, we're here to help. This policy explains when and how you can return an item, and sits alongside your rights under the Australian Consumer Law (ACL), which always apply.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, this means:

  • If an item has a major problem, you are entitled to choose a refund, replacement or repair. A major problem includes an item that is significantly different from its description, unsafe, or wouldn't have been bought by a reasonable person aware of the problem.
  • If an item has a minor problem that can be fixed, we may choose to repair, replace or refund it.
  • You are entitled to have the item repaired or replaced if it fails to be of acceptable quality — for example, if it is faulty, or not as described.

These rights apply regardless of anything else in this policy. Nothing here limits or replaces them.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged in transit, or we've sent the wrong item, please contact us at hello@tabigami.com.au within 7 days of delivery, with:

  • your order number, and
  • a photo of the item and (for transit damage) the packaging.

Once confirmed, we'll arrange a replacement, refund or repair as appropriate. We cover the return postage and any reshipping cost for faulty, damaged or incorrect items — you won't be out of pocket. Please don't post anything back before contacting us, so we can send you the right return details (and a prepaid label where relevant).

Change-of-mind returns

We're happy to accept change-of-mind returns within 30 days of delivery, provided the item is:

  • unused and in its original, resalable condition, and
  • in its original packaging, with any seals, wraps or shrink-film intact.

To keep this fair for a small business, the following conditions apply to change-of-mind returns:

  • Return postage is paid by you, and we recommend a tracked service — we can't be responsible for returns lost in transit.
  • Once we receive and inspect the item, we'll issue a refund to your original payment method.
  • Original shipping charges are non-refundable for change-of-mind returns.
  • We do not charge a restocking fee.

Items we can't accept for change-of-mind returns

For hygiene, safety or practical reasons, the following can't be returned for change of mind (your ACL rights for faulty items still apply):

  • items that have been used, opened or unsealed — including washi/PET tape, sticker rolls, memo/sticky-note rolls, ink, glue and adhesives, and stamps once inked;
  • sale, clearance or "final sale" items;
  • items marked as non-returnable on the product page.

How to start a return

  1. Email us at hello@tabigami.com.au with your order number and the reason for return.
  2. We'll reply with return instructions and the return address.
  3. Pack the item securely (original packaging where possible) and send it to us. Keep your tracking number.
  4. Once we receive and inspect the item, we'll process your refund, replacement or store credit and email you to confirm.

Please don't send items back without contacting us first — unannounced returns may not be processed.

Refunds — how and when

  • Approved refunds are issued to your original payment method.
  • Please allow 5–10 business days after we receive and inspect your return for the refund to appear, depending on your bank or card provider.
  • We'll email you once your refund has been processed.

Exchanges

The quickest way to get a different item, size or colour is to return the original for a refund and place a new order — this makes sure you get what you want before it sells out. If you'd prefer a direct exchange, contact us and we'll do our best to help, subject to stock.

Orders shipped outside Australia

For international orders:

  • Return postage for change-of-mind returns is the customer's responsibility, and we recommend a tracked service.
  • Any customs duties, taxes or import fees are non-refundable.
  • For faulty, damaged or incorrect items, contact us and we'll arrange the return at our cost.

Parcels lost or delayed in transit

If your tracking shows no movement or your order hasn't arrived within a reasonable timeframe, please get in touch. We'll investigate with the carrier and make it right.

Contact us

Email: hello@tabigami.com.au
Return address (provided on request):

We aim to respond within 1–2 business days but often would be the same day.

This policy is a plain-English guide and does not limit your rights under the Australian Consumer Law. For more on those rights, see the ACCC at consumer.gov.au.